Build the marketplace that cannot be gamed

Own features end to end across the marketplace, from the public directory to the professional workspace. TypeScript, React and Next.js, with real say over what gets built.

• Ship user-facing features from schema through to interface
• Keep the Verified Event Chain correct as the product grows around it
• Hold the line on accessibility and performance rather than retrofitting both

Run the queues that keep the marketplace honest — vetting applications, resolving disputes and holding the review policy when someone pushes on it.

• Vet professional applications and make the judgement calls
• Resolve disputes between hosts and professionals fairly and quickly
• Refuse takedown requests that do not meet the policy, in writing

Open new cities. Recruit the founding professionals, build local supply until the market sustains itself, then hand it over and do it again.

• Recruit and onboard founding professionals in a new metro
• Get a market from seeding to growth against real thresholds
• Report honestly on which cities are working and which are not

Answer hosts and professionals directly. Support here is a person who knows the product, not a script and a queue number.

• Answer questions from both sides of the marketplace within a working day
• Turn recurring questions into help-centre articles
• Escalate the product problems support keeps papering over